FAQ

WHAT CURRENCY ARE YOUR PRICES IN?

All prices listed are in USD. We do have a currency converter for your convenience. 

DO I HAVE TO PAY FOR SHIPPING? :(

Yes, our shipping is very reasonable and it is less than what we actually pay for shipping

*Unless our current promotion is free shipping on all orders, then you can have free shipping regardless of order volume.

HOW IS SHIPPING CALCULATED?

Shipping is priced by WEIGHT and we ship all products by Express Shipping

WHAT METHOD OF SHIPMENT IS USED?

We ship orders out with EXPRESS shipping from either UPS, USPS or DHL. Other carriers may be used to keep cost low if the expected delivery time is similar.

WHEN DO YOU SHIP OUT ORDERS?

We ship out orders within 24 - 48 hours. Your order will be most likely shipped out the same day it is placed.

HOW FAST CAN I RECEIVE MY ORDER?

3-5 day delivery to United States, Canada, and Europe

6-10 day delivery to Gulf Region, Australia, and Asia

14-21 day delivery to Russia

REST OF THE WORLD: We normally don’t ship to other countries, but if you have any suggestions, please feel free to contact us.

*** If you chosen our "free shipping promotion" please be patient with your order because the shipping may take a little longer than the days above mentioned.

HOW CAN I TRACK MY ORDER?

We are working on providing tracking information automatically. Please request your tracking information by emailing info@grookz.com and labeling the subject header "NEED TRACKING" for your tracking information.

For our full return/exchange policy, visit www.grookz.com/pages/returns

MY ORDER IS TAKING LONGER THAN THE ESTIMATED TIME. WHY IS THAT?

There can sometimes be delays in order time due to customs clearance, logistics hold-ups, holiday season, and other factors.  Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient and refer to the tracking provided for any updates.

 IS MY PAYMENT SECURED?

Your payment will be 100% secure. We only accept payments through major companies:

Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal

You can also enjoy a fast checkout using Apple, Google, or Shopify Pay

Our website is backed by Shopify, one of the leading platforms in ecommerce, and our domain is secured by SSL Encryption. All your information is safe and will NOT be shared with any 3rd party.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be cancelled the same day they are made or it will be processed.  Once the item has been processed, we are not able to make any changes or cancellations to your order.  Please note that it is your responsibility to use the correct address.  We do not offer refunds for incorrect address on the customer side.

HAVE A QUESTION?

Email us at info@grookz.com