Frequently Asked Questions (FAQ)
General Information
What Currency Are Your Prices In?
All prices listed on our website are in USD. For your convenience, we offer a currency converter to view prices in other currencies.
Do I Have to Pay for Shipping?
Yes, our shipping fees are very reasonable and are often less than our actual shipping costs. However, during our promotional periods, we may offer free shipping on all orders regardless of volume.
How Is Shipping Calculated?
Shipping costs are calculated based on the weight of your order. We use express shipping services to ensure timely delivery.
Shipping and Delivery
What Method of Shipment Is Used?
We ship orders using express shipping services from carriers such as UPS, USPS, and DHL. Occasionally, other carriers may be used to minimize costs if the delivery time is similar.
When Do You Ship Out Orders?
Orders are typically shipped within 24-48 hours of being placed. In most cases, your order will be shipped the same day it is placed.
How Fast Can I Receive My Order?
- United States, Canada, and Europe: 3-5 days
- Gulf Region, Australia, and Asia: 6-10 days
- Russia: 14-21 days
- Other Regions: We generally do not ship to other countries, but please contact us with any suggestions.
Note: If you select our "free shipping promotion," please be patient as the shipping may take longer than the estimated delivery times mentioned above.
Tracking and Security
How Can I Track My Order?
We are working on providing tracking information automatically. In the meantime, please request your tracking information by emailing info@grookz.com with the subject header "NEED TRACKING."
Is My Payment Secured?
Your payment is 100% secure. We accept payments through major companies such as Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal. You can also use fast checkout options like Apple Pay, Google Pay, and Shopify Pay. Our website is backed by Shopify and secured with SSL Encryption, ensuring your information is safe and will not be shared with any third parties.
Order Modifications and Cancellations
Can I Cancel or Change My Address/Order?
Please email us as soon as possible if you wish to change or cancel your order. Orders must be canceled the same day they are made, or they will be processed. Once the item has been processed, we cannot make any changes or cancellations. It is your responsibility to provide the correct address; we do not offer refunds for incorrect addresses provided by the customer.
Returns and Refunds
What Is Your Return and Refund Policy?
For our full return and refund policy, please visit our Return & Refund page. We strive to make returns and refunds as straightforward as possible to ensure your satisfaction with our products.
Customer Support
How Can I Contact Customer Support?
If you have any questions or need assistance, please email us at info@grookz.com. We are here to help and will respond to your inquiry as quickly as possible.
Additional Information
Do You Offer Free Shipping Promotions?
Yes, we occasionally offer free shipping promotions. During these promotions, you can enjoy free shipping regardless of your order volume. Please check our website regularly or subscribe to our newsletter to stay updated on our latest promotions.
What Payment Methods Do You Accept?
We accept a variety of payment methods including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal. Additionally, you can use fast checkout options like Apple Pay, Google Pay, and Shopify Pay for a seamless shopping experience.
Is Your Website Secure?
Our website is secured with SSL Encryption and is backed by Shopify, one of the leading eCommerce platforms. This ensures that all your information is safe and will not be shared with any third parties.
User Engagement
How Can I Stay Updated on Promotions and New Products?
You can stay updated on our latest promotions, new product releases, and sales by subscribing to our newsletter. Sign up on our website to receive updates directly to your inbox.
Policies and Terms
Privacy Policy
Your privacy is important to us. Please read our full privacy policy here to understand how we protect your personal information.
Shipping Policy
For detailed information about our shipping policy, including shipping rates and delivery times, please visit our Shipping Policy page.
Terms of Service
Please review our terms of service here to understand the terms and conditions that govern your use of our website.
Miscellaneous
Become an Influencer
Interested in partnering with us? Visit our Become an Influencer page for more information on how to join our influencer program and start collaborating with us.
Store Information
For details about our store, including our history and mission, please visit our Store Information page.
Free Baby Shoe Size Recommender Tool
We offer a free baby shoe size recommender tool to help you find the perfect fit for your baby. Access the tool here to get started.
Sitemap
Overview of All Pages
For a comprehensive overview of all the pages on our website, please visit our Sitemap page.